Refund Policy

Refund & Return Policy

Effective Date: August 2025

At Transform Activewear, we want you to feel confident in every purchase. If something isn’t right with your order, we’re here to help.

Returns Eligibility

We accept returns under the following conditions:

Items must be returned within 30 days of delivery
Items must be unworn, unwashed, and in original condition
All tags must be attached, and items must be in original packaging

For hygiene reasons, we do not accept returns on worn items, undergarments, or items marked “Final Sale.”

Refund Process

Once we receive and inspect your return:

We will notify you by email regarding the status of your refund
Approved refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear in your account

How to Start a Return

To initiate a return:

Email us at support@transformactivewear.com with your order number and reason for return
We will provide return instructions and, if applicable, a return shipping label
Securely package your item and send it using the instructions provided

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Non-Refundable Items

We do not accept returns for:

Sale or clearance items
Gift cards
Items marked “Final Sale”
Returns requested after 30 days

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery. Include photos of the item and packaging so we can resolve the issue. We will offer a replacement, refund, or store credit depending on the situation.